Frequently Asked Questions
Everything you need to know about StayPut. Can't find an answer? Contact us.
Getting Started
Once you have your hardware, you can create a trip, add rooms, assign students, set curfews, and pair sensors in minutes using the StayPut dashboard. Installation at the hotel takes just a few minutes per door.
No. The sensors attach with adhesive and the gateway hub just needs to be plugged into a standard outlet. Everything else is managed from the web dashboard — no technical setup required.
Yes. You can invite fellow teachers and staff to your trip. They'll receive alerts for the rooms they're responsible for without needing to share any credentials.
Hardware
We include removable adhesive designed for clean removal. We also ship unlimited replacement strips so you can refresh after each trip.
Coverage varies by building, but a single hub typically covers a hotel floor. You can add hubs for larger layouts.
Door sensor batteries last around five years under normal use. Battery status is visible in the dashboard so you always know when a replacement is needed.
No. The sensors talk to the hub and the hub sends alerts over LTE that works worldwide. No hotel Wi-Fi passwords or network access needed.
By default, our door sensors are certified for North America. For other regions, we can provide country/region-approved variants on request. We don't keep these in stock, so lead times and pricing may vary.
Monitoring & Alerts
When a door opens during your curfew window, StayPut sends instant push notifications, email, and SMS to the designated chaperones.
Yes. You set custom curfew start and end times for each room or for the entire trip. Alerts only trigger during the curfew window you define.
Yes. The dashboard keeps a complete record of door activity and alert history for every trip. This is useful for documentation and reporting.
Billing
We accept all major credit and debit cards as well as physical checks and purchase orders.
Monitoring is billed per room, per night. You are only charged for the nights when monitoring is active on a trip you've created. Hardware is a separate one-time purchase.
For large orders or recurring trips, please contact us to discuss custom pricing.
Still have questions?
We're happy to help. Reach out and we'll get back to you as soon as we can.